​​​​Chibamba  Izogie​

Professional Duties and Responsibilities as a web designer includes,

but aren't limited to, the following:

• Writing and editing content and Content Management

• Designing webpage layout

• Determining technical requirements

• Updating websites

• Sol web design skills and build professional portfolios that highlight their skills and abilities. Common topics include:

• Fundamentals of design imaging

• Basic web design

• Multimedia design

• Editing for video and audio

Duties and Responsibilities  includes:

• Devising strategies to drive online traffic to the company website.

• Tracking conversion rates and making improvements to the website.

• Developing and managing digital marketing campaigns

• Utilising a range of techniques including paid search, SEO and PPC.

• Overseeing the social media strategy for the company.

• Managing online brand and product campaigns to raise brand awareness.

• Managing the redesign of the company website.

• Improving the usability, design, content and conversion of the company website

• Responsibility for planning and budgetary control of all digital marketing

• Evaluating customer research, market conditions and competitor data.

• Review new technologies and keep the company at the forefront of developments in digital marketing.

Duties and Responsibilities as a Social Media Manager includes:

• Overseeing the social media strategy for the company ensuring it aligns with the company’s brand.

• Create new social media accounts for clients and link them to their website

• Engaging with customers through the use of social media.

• Keeping up to date with advances in social media technology and the latest social media platforms.

• Maximising followers’ social media platforms such as Facebook, Twitter, Google plus, Blog and Pinterest.

• Ensuring that approaches to social media are relevant and appropriate for each medium.

• Monitoring social media for customer comments both positive and negative.

• Building reporting frameworks to evaluate return on investment on the various platforms.

• Engaging with customers to resolve customer service issues and or create positive opportunities.

• Continuous research into new relevant social media channels and their impact on the brands marketing.

• Working with the marketing team to look at ways social media can work within wider campaigns.

• Analysing social media insights to guide future social media campaigns.

• Reporting on social media mentions of the brand internally providing useful feedback to product and marketing teams.

• Searching social media for off-diary stories and content.

• Planning and delivery of community management strategies through social media.

• Maintain continuity of care and support to Service Users and to ensure efficiency and reliability of all visits to Service Users

• Interviewing potential Care/Support Workers, ensuring all applicant paperwork is fully completed as per company and statutory requirements.

• Checking of all ID documents against application paperwork Checking of Work Permit/Visa/Home Office documents where applicable

• Applying for two written references for all Care Worker applicants and verifying references on return

• Applying for Enhanced CRB documents for all Care Worker applicants

• On successful appointment ensuring Contracts of Employment are drawn up, Schedule completed appropriately and signed by all parties

• Ensuring Care/Support Workers aren’t issued any work until all statutory checks have

• been completed

• Ensuring Care/Support Worker personnel and electronic files are up-to-date

• Processing of all new business referrals, making visit appointments for the Manager or

• Field Care Supervisor where privately funded referrals are received

• Assigning / allocating Care/Support Workers to Service Users on a permanent basis

• Ensuring that holiday/sickness and emergency calls are assigned

• Liaising with and providing support to Field Care Supervisors

• Placing and processing customers’ orders

• Provide customers with outstanding customer service

• Recruitment and management of personnel, office administration

• Develop and maintain strong client relationships

• Optimize operations, teamwork and Update and manage customer database

• Reconcile cash receipts and bank statements

• Chasing Overdue customers for payment

• Stocktaking, raising invoices, and dealing with customer queries.

Accomplishments:  Achieved a great deal in communicating to with people from different professional, cities, countries and the public at large. It was good when customers gave feedback. Good or bad, the feedback was important as this motivated and made me and the company improve.

• In-put time sheet for the payroll department

• Processing invoices for jobs book by sub-contractors and

• None sub-contractors

• Booking new jobs and updating existing job

• Confirming with agencies for availability of labour

• Calculating job cost & labour with -out and with vat

• Keeping an eye for details

• Provision of advice to customers in respect of the operation for mobile telephones in addition to the diagnosis of technical fault

• Assistance to customers regarding phone bills,

• Dealing with angry customers, such as company directors, secretaries, angry customer and public individuals at large.

• Dealing with possible administration work and dealing with customer complaints in calm methodical and progressive manner.

• Extensive liaison with and assistance to customers regarding new registrations.

• Calculate bills, adding vat, print out invoices and itemised phone bills,

• Credit controlling deciding on telephone bill payment and checking customer’s credit history on provision of new account or additional services.

• Processing payments and refunds, Debit and Credit Card bill payments from customers and up-dating customer’s direct debit details while being aware of fraud situations.

• Taking high volume of inbound and out-bound calls, e.g. answering 100 inbound calls a day, meet targets as a team and an individual.

• Assisting in training and related monitoring of new employees

Accomplishments: Achieved the targets set and giving good quality of customer service. This was rewarded by wining company prize which were presented by the company director. It is motivating, easy and less pressure knowing that I gave good customer service.

• Preparation and despatch of facsimile messages

• All aspects of office administration

• Filing and retrieval of documents

• Responding to enquiries and queries in respect of car insurance policies, payments etc.